Check-in and Check-out
On the day before you check in, you must phone the primary contact number provided in your confirmation document so that we know your approximate time of arrival and how you can be contacted, if necessary, on the day you are travelling. If a telephone call is not possible you must at least get in contact by email.
You should only phone the contact number on the day of travelling if there is a change or considerable delayed in your arrival time.
The reception of FeelFree will be held in our offices in San Sebastian or Baqueira. You will be explained the basics of the holiday apartment or vacation home (how to use the various appliances and the like) and will be able to ask any questions you might have about the area, how to get around, restaurants, shops, etc.
You will be given the keys and asked for the payment of the security deposit (please check the section on “how to pay”). Check-in time will be indicated in your confirmation document. If you wish to check in sooner, please contact FeelFree and we will see if early check-in is possible and inform you of any additional cost.
Check-out time on your departure date is before 11 am. If you wish to check out later, please contact FeelFree and we will see if late check-out is possible and inform you of any additional cost.
Please check special conditions to collect the keys after 23: 59h.
Occupancy (number of people / child & pet policy)
The maximum capacity, the number of beds and their layout is indicated on the apartment sheet on the website feelfreerentals.com.
All children, whatever their age, must be taken into account when checking the maximum occupancy allowed for each property. This occupancy can never be exceeded adding adults and children.
For stays under 4 months, and aside from temporary visits, it is not possible for a number of people higher than that declared when making the booking to occupy the apartment. If it is necessary to accommodate more people, you should inform FeelFree and the rental conditions can be changed.
On the other hands, pets are completely forbidden in the accommodation.
If either of these two conditions is violated, FeelFree reserves the right to terminate the contract and ask the guests to leave the premises immediately. The client shall not be entitled to compensation or indemnity of any sort arising out of implementation of this measure and it is necessary to pay the pending rent if there is any.
Changes to the duration of stays
All cancelations or changes must be made by e-mail. We do not accept cancellations over the phone.
There will be no penalties for changes made at least 2 months in advance. Otherwise, the cancellation conditions set out below will apply. Changes are only possible subject to the availability of apartment.
If the client changes the dates of a future stay, it shall be considered a new stay and the cancellation conditions shall be applied.
In any event, if you need to modify your reservation, please contact FeelFree and we’ll try to work out the best possible arrangement.
If owing to circumstances not relating to FeelFree (breakdowns, flooding, fires or any other cause of force majeure) it is not possible to offer the client the agreed apartment, FeelFree can change the accommodation for another of similar characteristics. If the client does not agree with the proposed accommodation, they can cancel their contract and obtain a refund of the amount paid, apart from, where applicable, the part corresponding to the rental period that they have enjoyed. FeelFree accepts no further liability for the total or partial cancellation of the reservation.
The client can, depending on the accommodation, hire personalised cleaning services for their stay. To do so, you should contact FeelFree and we will confirm whether this option is available at the accommodation you are interested in.
On departure day, the apartment must be left in the same condition that the tenant found it in upon arrival. Otherwise, the equivalent amount for a cleaning service will be deducted from the amount provided as a deposit (Rate: €40/Hour plus VAT).
Good neighbour policy
Quiet time from 10:00 PM to 10:00 AM. We appreciate your cooperation and hope that you understand the importance of these rules as all our apartments are located in residential areas. Please be considerate to the neighbours and respect their need for a good night’s sleep.
It is not permitted to smoke in the apartments, except on balconies, terraces and gardens. Animals are not permitted in apartments, flats or homes.
No loud music or partying. It is important for FeelFree guests to know that loud music or partying, as well as complaints from neighbours or the police may lead to immediate eviction, day or night.
The person who holds the accommodation rental contract shall be responsible for the correct behaviour of all the occupants of the apartment. Neither FeelFree nor the apartment owner shall be held responsible for any kind of damage, direct or indirect, that may be caused as a consequence of misuse by the tenant, including without any limitation, damage caused by fire, theft, accidents or other kinds of damage.
By booking an apartment with FeelFree, you agree to accept all of the terms and conditions. In addition, you agree to submit to the jurisdiction of the local courts, with express waiver of any other jurisdiction to which you might have recourse.
Who can assist me if I need help or any information during my stay?
For any issues relating to the apartment or the city, do not hesitate to ask us whatever you want at the reception on Calle Peña y Goñi 3 in San Sebastian. In any case, you can always call us to resolve any queries. Our opening hours are Monday to Sunday from 10 am to 9 pm. In the event of an emergency, outside of office hours, clients can call the telephone number (0034) 943 563 654.
What are the standard fittings of the apartment? Inventory.
We wish to remind you that our accommodation is self-catering, which means that you yourself are responsible for the use and maintenance of the accommodation during your stay. All of our apartments and homes are equipped with bed linen, towels, high-end electrical appliances, cutlery, coffee maker, etc.
As we have a wide range of apartments and different categories, each one has different fittings. For further information about the fittings in specific accommodation, please check the “characteristics” section in the sheet that describes each of them.
The person who booked the accommodation and all the other guests must present proof of ID at check-in. This process is mandatory according to Spanish regulations.
In compliance with the provisions of the Personal Data Protection Act, FeelFree, hereby informs guests that any information they provide when booking their accommodation or hiring other services, or during any part of the relationship with the company, will be stored in an automated data file created by FeelFree (“Siempre Free, S.L.”) for the purpose of providing the requested services.
All personal information will be handled in a confidential manner. FeelFree fulfills its obligations under current legislation regarding personal data protection and is duly registered with the General Register of the Spanish Data Protection Agency.
As part of its accommodation services, FeelFree, offers a series of optional services at each destination to make our customers' stay as enjoyable as possible. To provide these services the company may use its own staff or use outside collaborators to perform these tasks. Customers who hire these services give FeelFree their express consent to provide their personal information (name, contact information and other data related to the accommodation and services provided) to these outside companies and collaborators. Only the employees and collaborators of FeelFree who need to know this information in order to provide the requested services will have access to such information.
By accepting the booking and rental terms, you are giving your authorization to process the above described data and communications.
You may exercise your right to access, cancel, amend, delete or oppose the use of your personal information by writing to FeelFree, Peña y Goñi, 3, San Sebastián (Gipuzkoa) or sending an email to: email@example.com. Please attach proof of identity.
These conditions will apply to reservations made directly at FeelFree. If your reservation has been made in another reservation website the cancellation policies that will be applied are those indicated by that website.
For cancellations on bookings made 1 month or more in advance of the arrival date for holiday rentals (more than 30 calendar days up to 23:59:59 of the day prior to that of the day of receipt) or 60 days or more for temporary rentals, a refund will be given for the full amount of the quantity paid to reserve the apartment, minus the management costs for carrying out the refund (bank costs, commissions, currency exchange costs, etc...) which will be borne by the customer.
For cancellations on bookings made 1 month or more in advance of the start date of the service or experience contracted (more than 30 calendar days up to 23:59:59 of the day prior to that of the start date of the service or experience), a refund will be given for the full amount of the quantity paid to book the service or experience, minus the management costs for carrying out the refund (bank costs, commissions, currency exchange costs, etc...) which will be borne by the customer.
If the customer cancels a booking, a stay and/or any contracted experience and/or service, there is a cancellation cost that will depend on the number of days in advance in relation to the rental period of the stay or the date of the contacted service.
Experiences and services
Before 60 days
|The full amount shall be returned.||The full amount shall be returned.||The full amount shall be returned.|
Between 31 - 60 days
|The full amount shall be returned.||50% of the amount paid shall be returned.||The full amount shall be returned.|
Between 15 - 30 days
|This will result in the loss of 30% of the total amount.||50% of the amount paid shall be returned.||This will result in the loss of 30% of the total amount.|
15 days or less
|This will result in the loss of 50% of the total amount.||This will result in the loss of the entire amount paid for the booking.||This will result in the loss of 50% of the total amount.|
*Always deducting commissions or bank fees paid by the property owner.
Some bookings may have particular conditions that expressly stipulate the loss of 100% of the reservation if it is cancelled less than 15 days before the arrival date. Bookings with particular conditions will be outlined to have them at the time of the booking.
It is recommended to take out travel insurance. In the event of any cancellation of a booking in one of our accommodations, even due to force majeure, the cancellation conditions established here shall be applied.
The right to withdraw in all bookings: 72 hours to exercise the right from the day when the booking is processed on our system, without the need to justify the decision and without any type of penalty (the customer can only be requested to cover the amount for the costs of the return of the property).
In the event that a cancellation is carried out, for the stay and/or of the contracted services, less than one month in advance in relation to the date of receipt or the date of the contracted service (equal to or less than 30 calendar days up until 23:59:59 on the day prior to receipt or the date of the contracted service), FeelFree will ALWAYS apply the accepted cancellation conditions, and not return the amounts subject to penalties UNDER ANY CIRCUMSTANCES.
These conditions will apply to the bookings that have been made directly on FeelFree . If your booking was made through another booking channel, the cancellation policies that will be applied are those outlined by the channel where the booking is made.