Important information regarding COVID-19

Book with peace of mind - Free cancellation up to 5 days in advance

Although we know that at the moment it is difficult to plan any future trips, in order to try to facilitate this, at FeelFree we have developed a special cancellation policy for your next booking.

Book now and you can cancel at any time for free up to 5 days before the day of your arrival.

* Special conditions for bookings made between 04/03/2020 and 30/09/2020 with the arrival date between 04/03/2020 and 31/10/2020.
* Applicable to all of our holiday apartments in San Sebastián and Baqueira.
* On all of our seasonal apartments, free cancellation up to thirty days before the arrival date.
* On all our Experiences and Tours in San Sebastián and Baqueira, free cancellation up to three days before the arrival date.

COVID-19 safety measures in FeelFree apartments

The safety of our guests and staff is our top priority. To reinforce this, we have taken additional health and safety measures to keep our guests and employees safe:

  • We have a developed a new Self check-in system to prevent the build-up of travellers at our receptions.
  • In order to adapt to the needs of travellers upon arrival, we have made the arrival times flexible with Early check ins (subject to availability. Please ask us).
  • For greater peace of mind when travelling home, our clients can enjoy Late check out (subject to availability. Please ask us).
  • In the abovementioned services are unavailable, you can take advantage of our free luggage storage service.

  • Our staff are being trained to prevent the spread of Covid-19, by using disinfection and cleaning techniques adapted to the current situation.
  • Our apartments are cleaned and disinfected in accordance with the protocol certified by the Institute for Spanish Tourism Quality (ICTE) and endorsed by the Ministry of Health of the Spanish Government.
  • We only use disinfectant products and services, as well as laundry services, from companies recommended by the health authorities and specific to the disinfection of Covid-19.
  • We have provided all of our workers with Personal protective equipment.
  • We have provided our clients with hand sanitizer in all our apartments.

We will continue to ensure that hygiene and cleanliness are our priority in all our operations.