10 frequently asked questions

1. How does the booking process work?

Booking an apartment with FeelFree involves 3 simple steps. Click on the following link to see just how easy it is. How to book?

2. Are children counted in?

All children, whatever their age, must be taken into account when checking the maximum occupancy allowed for each property. This occupancy can never be exceeded adding adults and children. Have in mind the maximum capacity as you count how many beds there are and their arrangement. The maximum occupancy must never exceed the maximum capacity indicated for each apartment or house. Some properties will provide a crib or high chair. Check availability under "optional services". For any other questions about children or baby cribs, phone our office or send us an email at info@feelfreerentals.com.

3. What is the method of payment?

To secure your holiday apartment, you'll be asked to pay a percentage of the total booking fee. For all of our properties, the remaining amount must be paid 15 days before the arrival, the refundable security deposit must be paid upon the reception of the keys.

Therefore to proceed:

  • Reservation deposit: upon confirming the reservation.
  • Pending payment of the total: 15 days before the date of arrival.
  • Security deposit: upon the reception of the keys.

Payment.

4. Do I need to leave a security deposit?

All our properties require a security deposit. You will be asked to pay the deposit at check-in. The amount of the security deposit varies depending on the house or apartment you book. Please check the property details to see what amount you will be asked to pay. The security deposit must be made by credit card.

5. How can I cancel a booking?

At FeelFree our cancellation policy is renter-friendly. There are no penalties for cancellations made at least 1 month or more prior to the arrival date. Your payment will be fully refunded, minus bank fees or differences in exchange rates, which will be paid by the customer.

All cancelations must be sent in writing to info@feelfreerentals.com

Please click on “Cancellation” to have at your disposal all the information.

6. What happens if I break something?

If you break something on the property, please phone FeelFree as soon as possible to assess the damage. We'll try to repair or replace the objects as quickly as possible and determine whether you'll be expected to pay for the damage.

7. What are the check-in and check-out times?

Check-in time will be indicated in your confirmation document. If you wish to check in earlier, please contact FeelFree and we'll see if this is possible. Check-out time is before 11 am. If you wish to check out later, please contact FeelFree and we'll see if late check-out is possible and let you know what the additional cost will be.

Please check special conditions to collect the keys after 23: 59h.

8. How will I get the keys to the property?

The day prior to your arrival, make sure you phone or email FeelFree to re-confirm your estimated time of arrival. On the day, at the agreed time, you will receive the keys for the apartment in our office.

Your will receive the address of our office in the booking confirmation that we will send you.

9. Who can I go to if I need help or information during my stay?

Do not hesitate to ask any questions regarding the property or the city itself at check-in. In addition, you can always pone us or pop-in to see us at our office during business hours. We are open Monday to Sunday from 10:00 to 21:00. In case of emergency outside regular office hours, guests can call the emergency phone provided at check-in.

10. What are the properties supplied with?

FeelFree offers self-catering holiday accommodation, which means you're in charge of stocking the fridge and caring for the property during your stay. All our apartments and holiday homes are supplied with bed linen and towels. Some of the properties provide courtesy toilet amenities, such as soap and shampoo, and there will always be toilet paper on arrival. Any food left at the property by previous guests will be discarded. Therefore, if you plan to arrive after business hours, we recommend that you bring basic foodstuff, such as salt, sugar, oil, etc. As we have a wide range of apartments and categories, each property will have different equipment. For further details on the specific amenities offered at each property, please read the "characteristics" section on the information page.