FEEL SAFE

Travel calm and safe
with FeelFree

At FeelFree we know that from now on, health and safety has become a priority for you when it comes to booking a stay or organising a trip. It is also a priority for us.
That is why we have created Feel Safe, a series of protocols and new measures to ensure that you don´t need to worry about anything during your stay.

CLEANING &
HYGIENE

SOCIAL
DISTANCING

FLEXIBLE CANCELLATION
CONDITIONS

WE WANT TO HELP YOU
TO SWITCH-OFF

Cleaning and hygiene

We have intensified our cleaning regime, our apartments and offices are cleaned and disinfected in accordance with the cleaning and disinfection protocol certified by the Institute for Spanish Tourism Quality (ICTE) and endorsed by the Ministry of Health of the Spanish Government.

We only use disinfectant products and services, as well as laundry services, from companies recommended by the health authorities and specific to the disinfection of COVID19.

We perform periodically ozone air purification treatments on apartments between bookings, and this doesn´t detract from the manual cleaning and disinfection carried out by applying virucides.
If you want to make sure that we do it in your apartment before your arrival, do not hesitate to let us know and we will gladly do it.

We have removed some of the decorative textiles from apartments such as rugs, plaids and cushions.

It is possible to contract the intermediary cleaning service in any apartment upon request.

We have provided all of our workers with personal protective equipment.

We have provided our clients with information posters about prevention protocols, as well as hand disinfectant gel in all our apartments.

Social distancing

We advise minimising personal interaction in order to avoid
unnecessary risks with the following measures:

Self check-in / check- out in order to prevent people gathering in our reception offices. All clients can carry out check-in/check-out autonomously.

Early check- in / late check-out in order to adapt to the needs of travellers for their arrival or departure, we have made arrival and departure times flexible. Consult availability.

Self-sufficient apartments All our apartments are completely furnished and fitted-out so that you can manage as if in your own home. If you have any specific needs, call us, we will take care of it.

Protective screens We have provided protective screens in our reception for the safety of our clients.

We continue to be with you 24/7 Although we may see one another less, we have reinforced our telephone assistance and we are with you for whatever you need.

Free cancellation up to 5 days before
(Only on our website)

We know that it is difficult to plan a trip at the moment, so in order
to help you we have made our cancellation policies more flexible.
Book now and you can cancel cost free up to 5 days before arrival,
for all our holiday apartments.

*Special conditions for bookings made between 04/03/2020 and 30/09/2020
and with the arrival date between 04/03/2020 and 31/10/2020.
*Applicable to all of our holiday apartments in San Sebastián and Baqueira..
*On all of our seasonal apartments, you can cancel for free
up to 30 days before the arrival date.