Adults
Children
From 2 to 13 years old
Infants
Under 2 years old
en
en

FREQUENTLY ASKED QUESTIONS

Here you will find answers to the most frequently asked questions from other travelers…

Your reservation

How do I book an apartment with FeelFree?

You can book the apartments through the website or by contacting us by phone. Our customer service colleagues will recommend the accommodation that best suits your needs and help you with any questions.

How do I pay for the reservation?

Payment is made online at the end of the booking process.

What information is needed to confirm the reservation?

To confirm your reservation, we need the following personal information: name, surname, email, and telephone number. We will also request a payment method.

When you check in online, we will ask you to complete all your data and those of your companions, for which it will be necessary to scan your identity card or passport, as required by law.

How is the maximum capacity of the apartment calculated?

The apartments have a maximum allowed capacity of travelers. Exceeding that number is not possible, no matter the age of the occupants.

If you are traveling with small children, do not hesitate to contact us, and we will propose the best services to enjoy your stay with all the comforts.

What is the minimum and maximum stay for mid-term apartments?

The minimum stay in the mid-term apartments is 32 nights, and the maximum is one year. We renew the rental contract every year.

Are supplies included in the price?

Yes, up to a maximum amount for stays of up to 4 months (120 days). This amount varies depending on the apartment, and you can see it specified at the time of booking. After four months, the traveler is responsible for the expenses.

Can I make a reservation in the name of a company?

Yes, please remember to enter the company details in the booking process.

How do I book a group trip?

We recommend you contact us so that we can inform you about the available apartments located in the same building.

How do I cancel my reservation?

You can cancel your reservation through your traveler area. We recommend you review the cancellation conditions beforehand to confirm that you do not incur any charges for canceling your reservation.

Your stay

What are the arrival and departure times?

In San Sebastián, check-in is from 4:00 PM and in Baqueira from 5:00 PM. On the departure day, you can enjoy the apartment until 11:00 AM. If you need to check in before and check out after the established time, you can contact us, and we will give you the best solution.

How do I check in?

The day you make your reservation, you will receive a confirmation email in which you can also complete your personal data and those of your companions. If you prefer to leave this step for later, three days before your arrival, we will contact you to complete the online check-in with the missing data.

How do I access the apartment?

Three days before your arrival, once you have checked in online, you will receive an email with detailed information on how to get and enter the apartment.

If the apartment has an electronic lock, you will be able to access the apartment independently. On the contrary, if the apartment does not have this access system, do not forget to stop by our office to pick up the keys.

What do I do in case the apartment has any damage?

You can contact us any time, and we can solve any incident as soon as possible.

Is it necessary to pay a deposit to book an apartment?

You do not have to pay a deposit when booking a vacation apartment. On the other hand, mid-term reservations require by law the payment of a deposit that will be later refunded.

When is the deposit refunded for mid-term stay bookings?

We refund the deposit when we verify that the apartment is in perfect condition.

How do I check out?

On the departure day, you can enjoy the apartment until 11:00 AM. Before leaving, remember to leave the keys inside the apartment.

Is there a possibility of late check-out?

Late check-out depends on the availability of the apartment. Do not hesitate to contact us for information about checking out later than 11:00 AM.

How should I leave the apartment before departure?

Remember to leave the apartment in the same condition as you found it on the arrival day.

Our apartments

Where are the apartments located?

All our apartments have a privileged location in San Sebastián and Baqueira. For more information, we recommend you to visit the list of apartments, where the area of each of them is specified. In addition, each apartment file has a map where you can see the approximate location.

Are all FeelFree apartments in the same building?

You will find a small selection of apartments in the same building in our apartment list.

Are there any rules for the proper use of the apartments?

We make available to travelers a guide describing the rules of good use and operation of the apartment.

What services can I hire during my stay in the apartment?

You can hire different services, including a free crib and highchair, parking space, extra cleaning, or transfer service with a supplement in the Traveler’s Area. In addition, as a FeelFree client, we offer you a variety of activities in San Sebastián and its surroundings so you can discover the city’s curiosities with our local guides and experts in organizing unique experiences.

What regulations do the apartments comply with?

All apartments have the permits and licenses required by each destination, thus complying with current regulations.