YOUR BOOKING

You can book a vacation or seasonal rental directly through the official FeelFree website or by contacting our team by phone. The online process is instant: select your dates, choose your accommodation, and complete the secure payment. If you prefer personalized assistance, our support team will recommend the best option for your needs.

You can pay for your FeelFree reservation using a credit or debit card, or via bank transfer. Card payments are 100% secure and processed online during checkout on our website. If you prefer to pay by bank transfer, you can arrange this directly by calling our guest service team.

To confirm your reservation, we need your basic personal details: first name, last name, email address, and phone number. A valid payment method is also required. During the online check-in process, you and your guests will need to provide full personal information and scan your IDs or passports, as required by local law.

The maximum capacity of FeelFree apartments is calculated by adding the total number of adults and children; infants under 2 years old do not count toward this limit. For example, a group of 6 people consisting of 4 adults, one child, and an infant under 2 can comfortably stay in an apartment with a capacity of 5. When booking online, you can specify if you are traveling with infants and select any cribs or high chairs you may need. The first crib and high chair are completely free; an extra fee applies starting from the second one.

The minimum stay for FeelFree seasonal rentals is 32 nights, and the maximum stay is 1 year, with the option to renew the lease agreement at the end of the term.

Yes, utilities are included for stays of up to 4 months (120 days), subject to a maximum consumption cap. This limit varies depending on the apartment and is detailed during the booking process. For stays longer than four months, utility expenses are the responsibility of the guest.

Yes, you can make a reservation under a company name by entering the corporation’s tax details during checkout on our website. Once the booking is completed, we will automatically email you the invoice, with no further steps required.

Yes, FeelFree offers vacation rentals located within the same building in San Sebastian, which are ideal for keeping large groups together in one location. Additionally, we offer entire apartment buildings through our FeelFree STAYS brand. To coordinate a booking for multiple adjacent accommodations, we recommend contacting our guest service team directly. This allows us to ensure the best apartment distribution, centralized payment management, and the proximity your group needs.

You can easily cancel your reservation through your private traveler area on the FeelFree website. Please note that free cancellation windows vary depending on the destination (San Sebastian or Baqueira) and the seasonality of the stay, with stricter policies applying during peak high season. You can review these specific conditions in the booking engine before confirming your payment, and they will always be accessible within your private traveler area once the reservation is made.

FeelFree offers a fully automated and 100% online check-in process to make your arrival as smooth as possible. On the day you book, you will receive an email link to digitally register your details and those of your companions; a reminder will be sent 3 days before arrival if not completed.

Official check-in times:

You can access your apartment starting at 4:00 PM in San Sebastián and 5:00 PM in Baqueira.

Early check-in requests:

If you wish to arrive before the official time, please contact our team in advance. We will check availability to offer you the best possible solution.

Check-out at FeelFree is quick, convenient, and designed so you can enjoy your vacation until the very last minute.

Official check-out time:

You must leave the apartment before 11:00 AM.

Cleaning and linens:

You do not need to clean or take off the bed sheets and towels. FeelFree has a professional cleaning team that handles everything. We only kindly ask that, if possible, you take the trash and recycling to the street bins before leaving.

Key return:

There is no need to visit the FeelFree office. Simply leave the keys inside the apartment (preferably visible on the dining table) and close the door firmly behind you. Your check-out will be automatically registered.

Late check-out options:

Leaving after 11:00 AM depends on apartment availability. Please contact us before your departure day to see if a late check-out is possible.

You will receive your exact address and access instructions via email 3 days before your arrival, provided you have completed the online check-in.

Smart lock apartments:

You can access the apartment 100% independently using the digital code or smart system sent to your email.

Traditional key apartments:

You must pick up the keys on your arrival day at our FeelFree offices in San Sebastian (Calle Peña y Goñi 3. 20002, San Sebastian) or Baqueira (Avenida Garona 31. 25530 Vielha).

If you notice any damage or maintenance issues, you can contact the FeelFree guest service team 24/7 by calling +34 943 563 654. We will fix it as quickly as possible so you can enjoy a worry-free stay.

Whether you need to pay a security deposit depends on the type of rental you book with FeelFree:

Vacation rentals:

No upfront security deposit is required. When booking, you will see a maximum guarantee amount, but no money will be charged or blocked on your account. Your card is securely tokenized during payment. FeelFree will only charge your card up to the specified limit if there is demonstrable damage to the apartment after check-out.

Seasonal rentals:

Yes, a security deposit is mandatory by law. For seasonal rentals, the Basque Government requires a legal deposit. The amount varies based on your length of stay (more nights equal a higher amount set by regulations), and you will see the exact total before confirming. You can pay online before your trip or on arrival with a credit/debit card at our San Sebastián office (Calle Peña y Goñi 3). While the legal refund window is up to three months, at FeelFree we process the refund a few days after check-out once we verify the apartment is in perfect condition.

Yes, FeelFree provides luggage storage options so you can enjoy your trip until the last second without carrying your bags.

In San Sebastián:

We suggest you leave your belongings in the main automated 24/7 luggage lockers in the city, which feature video surveillance. Each locker fits up to 4 carry-ons or 2 XL bags. Approximate prices are 8 € for 12 hours or 10 € for 24 hours. Locations include:

– Old Town: Calle San Jerónimo 12 & Plaza Sarriegi 7.

– Gros: Calle San Francisco 2.

– Downtown: Calle Marina 4 & main bus station at Paseo Federico García Lorca 1.

In Baqueira:

You can store your luggage completely free of charge on your arrival or departure day at the FeelFree office in Vielha (Avenida Garona 31).

You can contact the FeelFree support team at any time; your safety and peace of mind are our top priorities.

24/7 guest service:

Our team is available 24 hours a day, 365 days a year. Call us at +34 943 563 654 or email info@feelfreerentals.com.

In-house maintenance:

FeelFree has its own technical team, allowing us to respond quickly and provide in-person assistance, even for serious emergencies during the night.

All of our accommodations enjoy exceptional locations in the destinations where we operate:

San Sebastián:

You will find our apartments and villas in the city’s most exclusive and convenient areas, including the City Center, the Old Town (Parte Vieja), the dynamic Gros neighborhood (next to Zurriola beach), Ondarreta, or the iconic La Concha area.

Baqueira and the Aran Valley:

Near the ski resort, we offer two perfect options depending on your travel style:

– Ski-in/Ski-out: We feature a selection of apartments with direct access to Baqueira-Beret ski resort, ideal for making the most of your day on the snow with ultimate convenience.

– Charming valley villages: We also offer beautiful apartments and houses in the charming villages near the resort. These are the perfect choice if you are looking for a quieter stay, surrounded by traditional Aranese architecture and unique landscape beauty, while remaining just a few minutes away from the ski lifts. On the listing page for each accommodation, you will find a detailed map with its exact location so you can choose the one that best fits your plans.

All of our apartments come fully equipped with everything you need so you can focus entirely on enjoying your stay. We take care of every detail to offer you a maximum comfort experience:

Connectivity:

Free high-speed Wi-Fi is available in all accommodations.

Linens and essentials:

Premium sheets and towels are provided, along with a hairdryer, iron, and ironing board.

Kitchen and appliances:

All rentals feature full cookware, a dishwasher, a blender (ideal if traveling with babies), and options for coffee and tea lovers: a Nespresso machine, an Italian moka pot, and an electric kettle.

Laundry:

All apartments are equipped with a washing machine and a clothes drying rack. Additionally, many of our properties also feature a clothes dryer (you can verify this in the technical specifications of each listing).

Complimentary Welcome Kit:

Upon arrival, you will find a basic cleaning kit in the kitchen, complimentary toilet paper, and a curated selection of products for your first few days: 100% organic Arabica coffee, an assortment of herbal teas from the prestigious brand Josenea Bio, and organic brown sugar.

Accessibility varies depending on the building type (especially in historic old towns or mountain areas). However, finding the perfect accommodation tailored to your needs on the FeelFree Rentals website is very simple: Use the “Barrier-Free Access” filter. Both in the San Sebastián and Baqueira apartment listings, you will find a set of filters at the top of the screen. By selecting the “Barrier-free access” filter, our search engine will automatically show only the available properties that facilitate entry and mobility.

Check the technical specifications:

Within the individual listing for each apartment or house, you will find a detailed section with all its specific technical features. It clearly indicates whether the property is located in a building with an elevator.

Fully accessible apartments:

We offer accommodations specifically designed for people with reduced mobility, featuring interior amenities such as adapted showers. If you are looking for an apartment with specific mobility requirements, we recommend contacting us directly. Our team knows every property inside out and will provide personalized guidance to find the ideal option and guarantee a safe, comfortable stay.

We want you to feel right at home, which is why you can personalize your stay through your private traveler area. Plus, just by staying with us, you will enjoy exclusive benefits:

For families:

Your reservation includes one complimentary crib and one high chair (upon prior request) for a hassle-free trip. If you are traveling with family and need additional units, these are available for an extra fee.

Complimentary digital local guide:

In both San Sebastian and Baqueira, you will find a QR code in the apartment upon arrival. Scanning it gives you direct access to our exclusive local guide for FeelFree travelers, featuring the best activities, games, and dining recommendations in the area, as well as exclusive discounts at local shops and restaurants.

Private local experiences (Ikusnahi Tours – in San Sebastián):

Through our own agency, we organize extraordinary and 100% private cultural immersion experiences for you and your companions. These are personalized tours lovingly designed in San Sebastián and its surroundings, where an expert guide will pick you up right at your apartment door to reveal the destination’s history, stories, and most authentic secrets, away from the conventional tourist routes.

Add-on services (extra fee):

You can book parking spaces for your vehicle, add extra cribs or high chairs, request extra cleaning services during your stay, or arrange a private transfer from the airport or train station to your accommodation.

Yes, 100% of our apartments are fully legal. All of our accommodations hold the official tourism licenses and permits required by current regulations from the Basque Government and the Generalitat of Catalonia. To ensure a peaceful rest for all guests, respect for the building’s neighbors, and the perfect condition of our properties, we have a set of mandatory house rules:

Coexistence and noise:

Parties or events are strictly prohibited in the apartments, as well as causing noise disturbances to neighbors (especially during nighttime quiet hours).

Smoking policy:

All of our apartments are 100% smoke-free spaces. Smoking inside the accommodation is strictly prohibited.

Pets:

To protect travelers with allergy issues, pets are not allowed in our apartments.

User guide:

Upon arrival, you will have access to a detailed guide outlining the remaining community rules and instructions for using the apartment’s appliances and facilities.