YOUR BOOKING

During the booking process through feelfreerentals.com, you will see the breakdown of the reservation amount and any additional services you choose, so everything is as clear as possible (including the cancelation policy). This information is displayed in the language you selected previously (Spanish, English, or French).

We will ask you for the personal information necessary to complete the reservation, as well as payment details. Once the reservation is completed, you will receive an email with access to your private area. From there, you can view your reservation information, book additional services, make modifications, check and update your personal details if necessary, check-in, and download the reservation invoice, among other functions.

Before your arrival, we will request the personal details of all travelers aged 14 and over to send them to the police. The traveler area is available in the same language you made the reservation (Spanish, English, or French).
If you need help, you can contact FeelFree via email at info@feelfreerentals.com or by phone at +34 943 563 654, available 24/7.

If you wish to pay for your reservation by bank transfer, please indicate it in the “Comments” field in the booking engine and fill in your personal information. Then click “Continue with the booking” You don’t need to make any payment in the payment gateway; we will receive your request and contact you to complete the process.

IN CATALONIA: There is a tourist tax regulated by the public administration, and its amount is shown to the traveler during the booking process.

IN THE BASQUE COUNTRY: A tourist tax is planned but the date and amount have not yet been defined. Once it is approved, FeelFree will apply it to reservations in San Sebastián that fall within its effective period. If your reservation is affected, we will inform you of the amount and payment process.

Arrival is from the time indicated in your traveler area, with access instructions sent three days prior, once you complete the online check-in. If you want to enter earlier, let us know and we will try to accommodate you. If you arrive after 5:00 PM or your arrival time changes, contact us for instructions, especially if you need to collect keys at the office.

Check-out is at 11:00 AM. If you wish to check out later, please contact us and we will try to accommodate your request.

In Baqueira, during December 26, January 1 and 2, as well as some weekends in January, February, and March, check-in may be delayed until 7:00 PM due to high demand. We will contact you in advance to coordinate your arrival time and will do our best to have the apartment ready on time. We apologize for any inconvenience in advance.

CAPACITY & RESERVATIONS: Each rental shows its maximum capacity and number of beds, including adults and children. This capacity cannot be exceeded. For stays under 4 months —except short visits—, no more guests than those indicated in the reservation are allowed. No pets are allowed.

SCHEDULES & BEHAVIOR: Quiet hours are from 10:00 PM to 10:00 AM. Smoking is not allowed inside, except on balconies, terraces, or gardens. Loud music and parties are prohibited. Complaints from neighbors or police involvement may result in immediate eviction.

DAMAGES & RESPONSIBILITIES: The person holding the reservation is responsible for their own behavior and that of their guests, as well as for any damage to the rental or common areas. Damages will be covered with the security deposit; if insufficient, the difference will be charged to the payment method used.

NON-COMPLIANCE: Failure to follow these rules may result in eviction, contract termination, loss of deposit, and obligation to pay any pending rent. Booking with FeelFree implies acceptance of these conditions and local jurisdiction.

Cancellations or date changes must be made via your traveler area or by email to info@feelfreerentals.com. Phone requests are not accepted.

Changing dates is considered a new stay and cancellation conditions apply. If due to causes beyond FeelFree —breakdowns, floods, fires, force majeure— the reserved rental is unavailable, a similar rental will be offered. If you disagree, you may cancel and receive a refund, excluding the period already used. FeelFree is not responsible for other costs or damages.

You can request cleaning services during your stay via your traveler area or by contacting us. Stays longer than 8 nights include a double set of towels; from 11 nights, a double set of bedding is also provided.

At the end of your stay, the rental should be left in reasonable condition. If left in poor condition, a cleaning fee will be charged to the deposit —36,30€/hour, VAT included—.

FeelFree offers 24/7 phone support for any questions before, during, or after your stay. We also have offices in San Sebastián and Vielha —Baqueira—, open during office hours.

All our rentals feature wifi, premium bed linen & towels, hairdryers, kitchenware, and coffee maker, among others. In addition, the price includes a crib and high chair upon request. For more information, check the section “features and equipment” of your rental.

Due to limited storage space, we can only maintain forgotten items for one week. If you forget something in the apartment when you leave, contact us as soon as possible in order to return it to you.

All guests must present a valid ID upon arrival as required by Spanish law. Your personal data provided during booking or for additional services will be stored by FeelFree —Siempre Free, S.L.— to manage your booking and services confidentially, in accordance with data protection laws.

For optional services, FeelFree may share your contact and booking information with staff or external collaborators, strictly as needed. By accepting the booking conditions, you consent to this data processing.

You can exercise your rights of access, correction, deletion, and objection by writing to FeelFree —c/ Peña y Goñi, 3, 20002 San Sebastián, Guipúzcoa— or info@feelfreerentals.com with a copy of your ID. These conditions apply to bookings made directly with FeelFree. For bookings through other platforms, their respective policies apply.

For stays longer than 15 days and less than 4 months —up to 120 days—, utilities are included up to the amount specified for each rental at the time of booking. Any excess must be paid by the traveler. For stays of 4 months or longer, utilities are not included and must be paid by the traveler.

GENERAL CONDITIONS: Cancellation and prepayment conditions depend on dates and the rental / experience. Check the specific conditions for your stay. Cancelling outside the free cancellation period results in loss of the stay amount and 100% of any contracted services. Cancellations less than 48 hours before arrival result in full loss of the reservation.

Modifications are not allowed during the penalty period. No-shows without prior cancellation are charged 100% of the reservation.

LONG STAYS: For stays over 4 months, reductions must be notified at least 60 days in advance, ensuring a minimum 4-month stay.

GROUP BOOKINGS: Reservations of 5 or more rentals are considered group bookings with special conditions; contact us for details.

RECOMMENDATIONS: Travel insurance is recommended. Cancellation, even due to force majeure, follows FeelFree cancellation policies.

PECIAL CONDITIONS – BAQUEIRA: Reservations from Dec 23–Jan 6 and Feb 7–28 must be fully paid at least 30 days before arrival; otherwise, the reservation is canceled and payments lost.

If Baqueira Beret ski resort does not open, a voucher for the full booking amount will be issued for that season. Applies only to direct bookings of vacation rentals, not monthly rentals or bookings through other channels.

REFUNDS & WITHDRAWAL: You have 72 h. from confirmation to exercise the right of withdrawal, excluding possible refund fees. Refunds are in euros; currency differences may apply.

APPLICATION: These conditions apply to bookings made directly with FeelFree. Other channels follow their policies.

Any price modification after selecting dates is considered an offer and is valid only when booking directly with FeelFree —web, email, or phone—. Offers are not combinable with other promotions and do not apply to monthly rentals. Specific conditions —duration, dates, particularities— are detailed per offer. Rentals are continuously improved to maintain FeelFree standards, so small changes in decoration or furniture may occur and may not appear in photos.

Consumers residing in Spain or any European Union Member State can resolve their consumer disputes with FeelFree through the European Union’s online dispute resolution platform. If needed, you can access it by clicking on the bold text below:

ONLINE DISPUTE RESOLUTION

FeelFree reserves the right to apply special cancellation conditions or withdraw access to the services offered if the traveler does not make an appropriate use of the rental and/ or the services provided by the company, thereby damaging or hindering their regular operation.

When booking accommodation without a tourist license for stays of 32 nights and more, the lease agreement is signed directly between the property owner and the tenant, as established by the Urban Lease Law (LAU).

In these cases, FeelFree —Siempre Free, S.L.— acts as an intermediary, assuming the entire commercial, operational, and logistical management of the rental, from the publication of the ad and customer service to the signing of the contract, including cleaning, maintenance, and assistance services during the stay.

This condition does not apply to licensed vacation rentals, which are managed directly by FeelFree as a service provider.