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Rental terms and conditions

Check-in and Check-out

On the day before you check in, you must phone the primary contact number provided in your confirmation document so that we know your approximate time of arrival and how you can be contacted, if necessary, on the day you are travelling. If a telephone call is not possible you must at least get in contact by email.

You should only phone the contact number on the day of travelling if there is a change or considerable delayed in your arrival time.

Instructions on how to get to the flat will be provided once the reservation has been confirmed and after checking in online.

Check-in time will be indicated in your confirmation document. If you wish to check in sooner, please contact FeelFree and we will see if early check-in is possible and inform you of any additional cost.

Check-out time on your departure date is before 11 am. If you wish to check out later, please contact FeelFree and we will see if late check-out is possible and inform you of any additional cost.

Please check special conditions to collect the keys after 8 pm.

All FeelFree Holiday rental reservations include a 24 hours complimentary customer service.

Occupancy (number of people / child & pet policy)

The maximum capacity, the number of beds and their layout is indicated on the apartment sheet on the website

All children, whatever their age, must be taken into account when checking the maximum occupancy allowed for each property. This occupancy can never be exceeded adding adults and children.

For stays under 4 months, and aside from temporary visits, it is not possible for a number of people higher than that declared when making the booking to occupy the apartment. If it is necessary to accommodate more people, you should inform FeelFree and the rental conditions can be changed.
On the other hands, pets are completely forbidden in the accommodation.

If either of these two conditions is violated, FeelFree reserves the right to terminate the contract and ask the guests to leave the premises immediately. The client shall not be entitled to compensation or indemnity of any sort arising out of implementation of this measure and it is necessary to pay the pending rent if there is any.

Changes to the duration of stays

All cancellations or changes must be made by e-mail. We do not accept cancellations over the phone.

If the client changes the dates of a future stay, it shall be considered a new stay and the cancellation conditions shall be applied.

In any event, if you need to modify your reservation, please contact FeelFree and we’ll try to work out the best possible arrangement.

If owing to circumstances not relating to FeelFree (breakdowns, flooding, fires or any other cause of force majeure) it is not possible to offer the client the agreed apartment, FeelFree can change the accommodation for another of similar characteristics. If the client does not agree with the proposed accommodation, they can cancel their contract and obtain a refund of the amount paid, apart from, where applicable, the part corresponding to the rental period that they have enjoyed. FeelFree accepts no further liability for the total or partial cancellation of the reservation.


Holiday and monthly rental

The customer may, depending on the accommodation, hire personalized cleaning services for their stay. For this purpose, you will need to contact FeelFree.

Stays longer than 8 nights include a double set of towels in the price. From 11 nights onwards and also in monthly rentals, a double set of towels and bed linen are provided.

On the day of departure, the apartment must be left in the same conditions as those found by the tenant upon arrival. Otherwise, the amount equivalent to a cleaning service will be deducted from the amount paid as a deposit (Rate: €40/hour, plus VAT).

Good neighbour policy

Quiet time from 10:00 PM to 10:00 AM. We appreciate your cooperation and hope that you understand the importance of these rules as all our apartments are located in residential areas. Please be considerate to the neighbours and respect their need for a good night’s sleep.

It is not permitted to smoke in the apartments, except on balconies, terraces and gardens. Animals are not permitted in apartments, flats or homes.

No loud music or partying. It is important for FeelFree guests to know that loud music or partying, as well as complaints from neighbours or the police may lead to immediate eviction, day or night.

The person who holds the accommodation rental contract shall be responsible for the correct behaviour of all the occupants of the apartment. Neither FeelFree nor the apartment owner shall be held responsible for any kind of damage, direct or indirect, that may be caused as a consequence of misuse by the tenant, including without any limitation, damage caused by fire, theft, accidents or other kinds of damage.

By booking an apartment with FeelFree, you agree to accept all of the terms and conditions. In addition, you agree to submit to the jurisdiction of the local courts, with express waiver of any other jurisdiction to which you might have recourse.

Who can assist me if I need help or any information during my stay?

For any issues relating to the apartment or the city, do not hesitate to ask us whatever you want at the reception on Calle Peña y Goñi 3 in San Sebastian. In any case, you can always call us to resolve any queries. Our opening hours are Monday to Sunday from 10 am to 9 pm. In the event of an emergency, outside of office hours, clients can call the telephone number (0034) 943 563 654.

What are the standard fittings of the apartment? Inventory.

We wish to remind you that our accommodation is self-catering, which means that you yourself are responsible for the use and maintenance of the accommodation during your stay. All of our apartments and homes are equipped with bed linen, towels, high-end electrical appliances, cutlery, coffee maker, etc.

As we have a wide range of apartments and different categories, each one has different fittings. For further information about the fittings in specific accommodation, please check the “characteristics” section in the sheet that describes each of them.

Forgotten belongings

Due to limited storage space, we can only hold forgotten items for one week. If you miss any belongings in the apartment at your departure, contact us as soon as possible so we can send them to you.

Personal data

The person who booked the accommodation and all the other guests must present proof of ID at check-in. This process is mandatory according to Spanish regulations.

In compliance with the provisions of the Personal Data Protection Act, FeelFree, hereby informs guests that any information they provide when booking their accommodation or hiring other services, or during any part of the relationship with the company, will be stored in an automated data file created by FeelFree (“Siempre Free, S.L.”) for the purpose of providing the requested services.

All personal information will be handled in a confidential manner. FeelFree fulfills its obligations under current legislation regarding personal data protection and is duly registered with the General Register of the Spanish Data Protection Agency.

As part of its accommodation services, FeelFree, offers a series of optional services at each destination to make our customers' stay as enjoyable as possible. To provide these services the company may use its own staff or use outside collaborators to perform these tasks. Customers who hire these services give FeelFree their express consent to provide their personal information (name, contact information and other data related to the accommodation and services provided) to these outside companies and collaborators. Only the employees and collaborators of FeelFree who need to know this information in order to provide the requested services will have access to such information.

By accepting the booking and rental terms, you are giving your authorization to process the above described data and communications.

You may exercise your right to access, cancel, amend, delete or oppose the use of your personal information by writing to FeelFree, Peña y Goñi, 3, San Sebastián (Gipuzkoa) or sending an email to: Please attach proof of identity.

Please read the privacy policy.

These conditions will apply to reservations made directly at FeelFree. If your reservation has been made in another reservation website the cancellation policies that will be applied are those indicated by that website.


In bookings of 4 months (120 nights) or less, service supplies are included up to a certain amount per month, this amount is indicated in the price summary when you make the booking. If the amount of supplies included in the booking is exceeded, the client will have to pay the sum corresponding to the excess amount.

In bookings of more than 4 months service supplies are NOT included and must be paid for by the customer.

Cancellation conditions

Cancellation and pre-payment conditions may vary depending on the dates and the apartment. Simply introduce the dates of your stay and read the terms and conditions of the selected apartment for more information.

The cancellation of a reservation and/or extra services, outside the free cancellation periods established in the cancellation policies, implies both the loss of the amount established in the apartment rental cancellation conditions, as well as 100% of the total amount corresponding to any extra service hired, such as a parking space.

The cancellation of experiences booked up to 30 days before arrival does not imply cancellation fees. The cancellation of experiences booked up to two weeks before arrival has a penalty of 50% of the total amount. The cancellation of experiences booked up to less than two weeks before arrival has a penalty of 100% of the total amount.

It is not possible to change the dates of a stay, service and program within the penalty clause period indicated in the booking confirmation.

In case of "no show” on check-in day, without previously canceling the reservation, the total amount will be charged.

In bookings where the client is accommodated, it is not possible to make any modifications to dates except with bookings of more than 4 months where it is possible to modify the dates providing that the modification is communicated 60 calendar days in advance and that the new stay is more than 4 months.

It is recommended to take out travel insurance. In the event of any cancellation of a booking in one of our accommodations, even due to force majeure, the cancellation conditions established here shall be applied.

All reservations that include any date between and (both inclusive) and and (both inclusive) in Baqueira, must be paid in full at least 30 days before checkin day. Otherwise, the reservation will be canceled and the amount paid to that date will be lost. In case of cancellation less than 30 days in advance, 100% of the reservation amount will be lost.

Snow guarantee: This year you can rest reassured, as, if Baqueira does not open the Ski slopes due to lack of snow, we will refund your money.

Right of withdrawal on all reservations: 72 hours to use this right, from the moment the reservation is processed in our system, without the need to provide an explanation for the decision and without any kind of penalty, except for the cost of returning the amount paid, if any..

In the event that a cancellation is carried out, for the stay and/or of the contracted services, FeelFree will ALWAYS apply the accepted cancellation conditions, and not return the amounts subject to penalties UNDER ANY CIRCUMSTANCES.

In the event of cancellation, the refund of the amount, if applicable, will be made in Euros. If the amount has been paid in another currency, the difference between the exchange rates may result in a cost to the client.

These conditions will apply to the bookings that have been made directly on FeelFree . If your booking was made through another booking channel, the cancellation policies that will be applied are those outlined by the channel where the booking is made.

General conditions of our offers

An offer is considered to be any modification to the price indicated in the lists of each destination prior to the selection of dates.
The FeelFree offers, can only be effective by booking directly with FeelFree via the web, email or telephone.
Under no circumstances can these offers be accumulated with other offers, and nor are they applicable to the seasonal apartments (rental for months).
Each specific offer may have extra conditions in addition to those outlined previously (duration, particularities, dates, etc.) which will be described in each case.

Our apartments are always undergoing improvements. Thus, we manage to maintain the FeelFree high quality standards. Sometimes, these small improvements to the décor and furniture of the home may not be reflected in photos.